Reurns & Exchanges
Policies
Returns & Exchanges
At Blancos London, every piece is handmade and hallmarked in-house. We want you to love what you receive — here's how returns work.
Ready-to-ship pieces
Return an unworn, unused item in its original condition within 14 days of delivery for a refund or exchange. Original packaging and hallmark documentation should be included.
Bespoke & made-to-order
Bespoke and custom commissions are made specifically for you, so these are non-refundable once production has begun, except in the case of a fault. We always confirm design details before starting work.
Faulty or damaged items
Contact us within 48 hours of delivery with photos and your order number, and we'll arrange a free repair, replacement, or refund.
Return postage
Return postage is the customer's responsibility unless the item is faulty. We recommend a tracked service, as we can't be held responsible for items lost in transit.
Starting a return
Email us with your order number and reason for return. We'll confirm eligibility and send you full instructions. Once we receive and inspect the item, refunds are processed within 5–7 business days.
Email Us